Refund Policy

1. Subscription Payments

Audit Suite is provided as a recurring monthly subscription, processed by third-party payment providers such as Paddle.

2. Refund Eligibility

Refunds may be granted case-by-case in situations such as:

• Duplicate charges.
• Verified billing errors.
• Unauthorized charges confirmed after investigation.
• Exceptional service-impact events attributable to us.

3. Cases Where Refunds May Be Granted

Refund approvals are discretionary unless required by law. Supporting evidence (invoice ID, payment details, timeline, and issue description) is required.

4. No Refund Situations

• Partial use of an active billing cycle.
• Failure to cancel before renewal.
• Downgrades after cycle start.
• Suspension for Terms violations.

5. Billing Errors

Billing issues must be reported within 15 days of charge date at support@seirontechnologies.com, including account email, transaction ID, amount, and reason.

6. Cancellation Policy

You can cancel at any time to prevent future renewals. Access remains active until the end of the paid period, unless otherwise stated in your plan.

7. How to Request a Refund

Send your request to support@seirontechnologies.com with subject: “Refund Request – Audit Suite – [Account Email]”, and include transaction details and supporting evidence.